Tech Support Agent
Are you ready to take your career to the next level?
Praxis is looking for a Tech Support Agent to join our growing team in Dubai. The successful candidate will have experience in Technical Support, Customer Service or similar roles.
Roles & Responsibilities
- Maintain a high level of customer service through effective technical support, problem identification, troubleshooting and resolution via chats and emails
- Provide information on the product and services
- Analyse and identify potential technical issues
- Keep all stakeholders updated on the results of the investigation and issue resolution
- Ensure that all queries are answered and issues are resolved within a timely manner
- Oversee interconnection between cases and report it, according to internal procedures
- Be able to explain technical details with ease to non-technical clients
- Identify and manage incidents
- Work on additional projects based on the team, department and company needs
- Be the link between external and internal stakeholders
Candidate requirements:
- 1+ years’ experience in Technical Support, Customer Service or similar roles
- Level of English (both verbal and written) – Upper intermediate or higher
- Good business communication skills (both verbal and written)
- Experience with API processes, logs interpretation
- Ability to process many details and informational load
- A process improvement mindset
- Basic knowledge of networking principles
- Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience
- Eager and willing to overcome challenges
What we might consider an advantage:
- Technical background (JS, CSS, JSON)
- Jira, Zendesk, Skype and similar support tools
- Incident Management
- CRM systems with the ability to quickly learn a new software
Send your CV in English directly to: [email protected] and we will get in touch with you!