Tech Support Agent

Are you ready to take your career to the next level?

Praxis is looking for a Tech Support Agent to join our growing team in Dubai. The successful candidate will have experience in Technical Support, Customer Service or similar roles.

Roles & Responsibilities

  • Maintain a high level of customer service through effective technical support, problem identification, troubleshooting and resolution via chats and emails
  • Provide information on the product and services
  • Analyse and identify potential technical issues
  • Keep all stakeholders updated on the results of the investigation and issue resolution
  • Ensure that all queries are answered and issues are resolved within a timely manner
  • Oversee interconnection between cases and report it, according to internal procedures
  • Be able to explain technical details with ease to non-technical clients
  • Identify and manage incidents
  • Work on additional projects based on the team, department and company needs
  • Be the link between external and internal stakeholders

Candidate requirements:

  • 1+ years’ experience in Technical Support, Customer Service or similar roles
  • Level of English (both verbal and written) – Upper intermediate or higher
  • Good business communication skills (both verbal and written)
  • Experience with API processes, logs interpretation
  • Ability to process many details and informational load
  • A process improvement mindset
  • Basic knowledge of networking principles
  • Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience
  • Eager and willing to overcome challenges

What we might consider an advantage:

  • Technical background (JS, CSS, JSON)
  • Jira, Zendesk, Skype and similar support tools
  • Incident Management
  • CRM systems with the ability to quickly learn a new software

Send your CV in English directly to: [email protected] and we will get in touch with you!

Services are integration and data transfer only and do not include transaction processing