We are seeking a skilled and experienced Product Manager to join our team and take ownership of our backoffice system. As a payment orchestration platform, our backoffice plays a critical role in providing merchants with comprehensive visibility into their transactions, payment methods, reports, analytics, and more. The Product Manager will be responsible for driving the development, enhancement, and optimization of our backoffice, ensuring it meets the evolving needs of our merchants and supports their business operations effectively.
Develop a strategic vision and roadmap for the backoffice, aligning it with the overall company objectives and merchant requirements.
Conduct market research and competitor analysis to identify trends, best practices, and opportunities for improvement in the backoffice functionality.
Collaborate with stakeholders, including merchants, internal teams, and senior management, to gather requirements and prioritize features and enhancements.
Work closely with engineering, design, and QA teams to ensure timely and successful delivery of product releases.
Conduct user acceptance testing and gather feedback from merchants to validate the usability and effectiveness of the backoffice features.
Continuously monitor and analyze key performance indicators (KPIs) related to the backoffice, such as user engagement, adoption rates, and customer satisfaction, and take appropriate actions for improvement.
Collaborate with the customer support team to understand merchant pain points and feedback, and translate them into actionable product improvements.
Advocate for the merchant’s perspective and ensure a seamless user experience within the backoffice.
Provide training and documentation to merchants on how to effectively use the backoffice features and resolve any issues they may encounter.
Work closely with other product managers and teams, such as integration, API, and security, to ensure smooth integration and interoperability of the backoffice with other platform components.
Deep understanding of payment orchestration platforms, payment service providers (PSPs), and the payments industry.
Familiarity with the operational aspects of merchant backoffice systems, including transaction management, payment methods, reporting, and analytics.
Proven track record of at least 3 years in a product management role, preferably in a similar domain.
Experience in managing complex B2B software products, with a focus on user experience and customer satisfaction.
Ability to analyze data, identify trends, and make data-driven decisions.
Proficiency in using analytics tools to monitor product performance and derive insights.
Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
Passion for understanding customer needs and delivering exceptional user experiences.
Ability to empathize with merchants and translate their requirements into actionable product enhancements.