The responsibilities of the Account Manager consist of providing clients with ongoing training, technical support, and insight thereby establishing meaningful, strategic, and profitable relationships. The goal of the Account Manager is to ensure that clients are optimally benefiting from the Praxis Tech software as well as the products and services offered by Praxis Tech.
Role & Responsibilities:
Client Relationship Management – Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals and strategies in order to identify opportunities to better leverage how the client works with Praxis Tech.
Client Training – train clients on the best use of our software to match their business needs, and notify clients of software upgrades and schedule training on new features for the client’s staff.
Client Communication – Create awareness of product features, new product launches, services and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients.
Maintain a high level of client satisfaction through effective client support and problem determination.
Act as the primary point of contact for our Key Accounts who require general technical support and requests related to our proprietary software, effectively delegate and manage these support items and ensure that the client’s needs are met.
Analyze the technical issues identified by clients and determine the cause of these technical issues by thorough analysis and/or escalating the issue to technical support. Keep the client informed on the results of the analysis and ensure that the issue is resolved within an appropriate time-frame.
Resolve basic technical problems and general “how-to” questions.
2 to 3 years’ experience in Account Management, Customer Service or Business Development in the online payments industry.
University/College degree in business or related field.
Strong client relationship management skills.
Excellent problems solving skills.
Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
Excellent verbal and written English communication
Exceptional knowledge of the Internet and how users interact with content
Understanding of search engine queries and directory sites
Previous experience working with different CRM systems and/or in-house software programs in the payment industry
Attention to detail and strong organizational skills
Must possess a strong work ethic
Eager and willing to overcome challenges
Demonstrated ability to work in a fast-paced, competitive, and fun environment
Proficient in MS Word, Excel, Outlook, PowerPoint
Knowledge and understanding of HTML/ CSS is considered an asset
Able to provide services in shifts across 24/7
Tailor-made training and ongoing development to help you get on the cutting edge of online payments
Merit-based career progression in a fast-growing organization
Environment where product expertise, professional and personal commitment are rewarded
Fun and collaborative working atmosphere
Are you ready to take your career to the next level?
Send your CV in English through our site or directly to: [email protected], and we will get in touch with you!